My payment won't go through. What should I do?

Modified on Wed, 8 Apr at 3:24 AM

Here are the most common reasons a payment fails and how to fix it:

1. Check your card details

Make sure the card number, expiry date, and CVV are entered correctly.

2. Check your billing address

The billing address must match what's on file with your bank.

3. Check if your card supports international or online payments

Some cards have restrictions on online or international transactions. Contact your bank to confirm this is enabled.

4. Try a different browser or incognito mode

Browser extensions or cached data can sometimes interfere with payment processing. Try completing the payment in an incognito/private window.

5. Try a different payment method

Coursiv accepts Visa, Mastercard, American Express, PayPal, and Apple Pay.

6. Paying through the App Store?

If paying via App Store, refer to Apple's instructions: If your payment method is declined.

Still not working? Contact your bank to check if the transaction is being blocked, or reach out to us at support@coursiv.io.